PolyPlay.io Order Fulfillment Process Automation
Automation of the configuration and delivery process for multilanguage video player orders
Process analysis, automation design and implementation, testing and documentation
About PolyPlay.io
PolyPlay.io is an online language services provider for meeting and conferences. They offer services such as human or AI interpretation, sign language interpretation and captions.
Polyplay.io also offers PolyPlay Player, an all-in-one multi-language video player. This allows clients to access their content in various languages within the same window.
The player is compatible with all event platforms.
PolyPlay.io Order Fullfillment Process Automation
CONTEXT
A Perfect Candidate For Automation
To order a PolyPlay Player, a client must first fill out the information on an online form to configure it.
This information includes availability dates, languages, and streaming URLs.
Manual configuration of this player is a low added value and time-consuming process.
As a consequence, Polyplay.io uses EPEAK automation & software services to make the process more efficient.
WHAT WE DID
Online Shopping Experience
Clients can order their PolyPlay Player directly on the website, using the fast and secure online payment portal.
The automation engine then detects the new order automatically, and triggers the automated configuration process in the backend.
Fast Order Processing, 24/7
The automation engine leverages custom scripts to create a new PolyPlay Player, and configures it based on the parameters set by the client.
These parameters include the player’s availability dates, the languages selected, and the video streams URL for each language.
End-to-End automated process
The end result is a PolyPlay Player URL, which the automation engine then sends back to PolyPlay.io’s website backend.
Thanks to the full interface with PolyPlay.io’s e-commerce tool suite, the process then updates the order status in order to mark it as completed.
This in turn triggers an automated order completion email to deliver the final product (PolyPlay Player URL) to the customer.
RESULTS
24/7 Instant Delivery
The implementation of this automated method means that the complete order fulfillment process requires zero human intervention.
This brings major benefits to PolyPlay.io customers, because they can configure, order and receive their PolyPlay Player at any time and in a matter of minutes.
More Time To Grow
It also allows PolyPlay.io’s team to eliminate interruptive, repetitive tasks, which improves their work satisfaction.
This helps them focus on more productive tasks, such as business development, customer management and the release of new features.
Finally, the overall cost of applying this solution is quite minimal.
