Digital Transformation
Taking everyone along your digital transformation journey
Digital transformation is for everyone
Digital tools, especially modern SAAS tools, can improve the operations of virtually any business.
For example, a bakery could introduce a simple online pre-ordering system that would save time compared to taking orders on the phone, or combine it with an easy stock level management system.
An electrical company doing a series of standardized jobs could leverage centralized SAAS tools to keep track of the progress of each job easily and on the go.
Possibilities are unlimited!
Digital transformation is not limited to tech companies. It can improve the productivity of all businesses, in all domains of activity.
We offer comprehensive software services, including process analysis, optimization and automation. Learn how!
Diversity in the workforce
Most companies have a diverse workforce, including profiles with varying degrees of tech knowledge.
Some profiles may lack digital skills, but they bring valuable experience and business to the table. Other profiles may excel digitally, but require further training in the business side of things.
This digital divide can be accentuated by the introduction of new processes.
How do you ensure that no one is left behind ?
Identifying training needs
Whether you already have a digital process or you’re looking to introduce a new one, identify if there are unmet needs on the training side.
Do you observe performance issues in some parts of your workflow?
Tip: If you can’t measure this, use this opportunity to introduce high-level performance data collection.
Tips and recommendations
- Organize polls to get a feel of what your team needs training on.
You will get the best quality data if your team understands that this is not a personal finger-pointing exercise, but a continuous improvement exercise. - The key to this is adequate communication prior to launching the polls.
For example, you can announce this improvement project during a general company meeting, along with setting up an emailing campaign outlining the high-level planning.
Your team will also provide feedback more openly if the poll is anonymous.
Group Training Sessions
Group training sessions are the most useful when
- You identify a key aspect of your current process that a lot of people struggle with
Note: This may be a sign that this process should be improved! - You are introducing new workflows and you need to train your team
You can decide to let your staff sign up for training sessions, or make it mandatory for everyone, based on the context and on the poll results.
Key tips
- Keep training sessions bite-sized and set them up in the mornings.
This can help minimize the impact your day-to-day operations, and ensures people show up with a sharp mind and full focus - For example, set up several 45-min training sessions, rather than a 3h training morning.
- If applicable, record training sessions and make them available in VOD for those who cannot attend in person.
- At the end of each session, run a quiz to measure the training performance.
- Use gamification to help keep training sessions enjoyable. Your team will learn better!
We provide team upskilling services, and our staff is experienced in delivering fun and accessible training that can be adapted to all levels of tech-savviness
Personalized coaching
Some of your staff might require more in-depth, one-to-one coaching. They might be profiles that did not grow up with technology, or struggle to understand the importance of it.
They might be convinced that “things were running great without IT 30 years ago” or they might be afraid of using technology for fear of breaking something.
For these profiles, one-to-one coaching will unlock better results. Most of these issues are rooted in fear, so we focus on changing that mindset before teaching specific operational skills.
Training can include:
- An explanation of why IT is so prevalent today
- Demos on computer basics
- Training to overcome fear of technology
- An introduction to cybersecurity best practices.
- And more!
REAL-WORLD USE CASES
Here are some examples of behaviors that you might be familiar with. See how we can help!
“Employee X has finally got a secure password because they have no choice. But their password is written on a sticky note on their computer screen.”
- Employee X likely has a limited understanding of why they must use a secure password.
- We can teach that person cybersecurity awareness and show them examples of what happens when cybersecurity rules are not followed
- We will teach them how to set up a secure password they can still easily remember
“Employee Y is the most knowledgeable person in the company and they have been here for 30 years. They know the business in and out but they are afraid of breaking something every time they use a computer. As a result, they struggle with simple digital tasks.”
- The starting point is to understand why Employee Y has a fear of technology and changing that mindset.
- We can then train that person to feel more comfortable about technology and teach them digital operational skills.
“Employee Z is not friends with the IT security department. They think their sole job is to make the lives of actual workers just like them harder, to justify their position. As a result, they do not listen to IT security recommendations, creating a lot of friction”
- In this case, Employee Z does not see a benefit in IT Security.
- A good approach is to show Employee Z how cyberattacks happen and how each team member has a crucial role to play in their prevention.
The results
- Reduced IT risk, less team frustration
- Better productivity
- Less pressure on your IT support team
- Improved relationship between IT Security Team and other teams
Skill sharing workshops
Don’t forget about peer training. Diversity in the workforce creates opportunities.
Why not create skill sharing workshops with the help of a facilitator?
Your most experienced staff can teach the ropes of the business to more recent recruits.
More tech-savvy staff can teach what they know about digital tools & time saving tips to the people that need it.
The best of it all? This can reinforce intra-team collaboration, create and strengthen relationships, allowing your teams to know each other better and communicate and work together better.
Our facilitator will help organize these workshops, keep them running smoothly, and help with preparing the contents & delivery of these meetings.
Want help with your digital transformation?
Our team can help you with your digital transformation. Take a look at our experience and get inspiration.
We design lean & efficient workflows relying on automation as much as possible.
We help with change management within your team.
